NURSING
ASSESSMENT ON QUALITY OF HEALTHCARE SERVICES AND PATIENTS’ SATISFACTION IN UNIVERSITY TEACHING HOSPITAL IN NIGERIA
Healthcare quality significantly influences patient satisfaction, especially in university teaching hospitals where high...
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5
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quantitative
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CHAPTER ONE
INTRODUCTION
1.1 Background to the Study
Healthcare quality has emerged as a pivotal concern within global health systems due to its significant implications for patient outcomes, institutional credibility, and overall trust in health delivery systems. High-quality healthcare is generally characterized by its responsiveness, safety, professional competence, environmental cleanliness, and the efficiency of provider–patient communication (Donabedian, 2021). In the context of low- an...
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